Shipping policy

Shipping Policy

Thank you for shopping with PETHOUSE SUPPLIES PTE LTD. We are committed to providing a smooth and reliable shopping experience for all our customers.

Please review our shipping information below for local Singapore deliveries and international orders.

1. Order Processing

  • Orders are normally processed and prepared within 1–2 business days after payment has been confirmed.

  • Orders are not processed on weekends or Singapore public holidays.

  • Processing times may be longer during peak periods, promotional events, or due to unforeseen circumstances.

  • If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.

2. Local Delivery (Singapore)

For orders delivered within Singapore:

  • Order Processing: 1–2 business days after payment confirmation.

  • Estimated Delivery Time: 1–3 business days after order processing.

  • Estimated Total Time: Approximately 2–5 business days from payment confirmation, under normal circumstances.

We aim to deliver your pet essentials as quickly as possible.

Please note that delivery times are estimates and may vary due to delivery schedules, order volume, public holidays, weather conditions, or other unforeseen circumstances.

3. Cross-Border Delivery (International)

For orders requiring international or cross-border shipping:

  • Order Processing: Normally 1–2 business days after payment confirmation.

  • Estimated Delivery Time: 7–12 business days after order processing.

International orders may be fulfilled through overseas warehouses, suppliers, or logistics partners.

Please note that international delivery times are estimates and not guaranteed. Actual delivery times may vary depending on:

  • Customs clearance and inspections

  • International shipping arrangements

  • Courier or logistics delays

  • Weather conditions

  • Public holidays

  • Remote delivery locations

  • Other circumstances beyond our control

Additional customs duties, import taxes, or related charges may apply depending on the destination country's regulations.

4. Shipping Fees

Applicable shipping fees, delivery options, and any free-shipping eligibility will be displayed at checkout before payment is completed.

Shipping charges may vary depending on the delivery destination, order details, and applicable shipping arrangements.

5. Order Fulfillment & Tracking

Orders may be fulfilled through our local operations, overseas warehouses, suppliers, or designated fulfillment partners, depending on product availability and delivery destination.

Where tracking information is available, it will be provided via the email address submitted during checkout.

Please allow some time for tracking information to become available or update after your parcel has been handed over to the delivery provider.

6. Shipping Address

Please ensure that your shipping address and contact details are accurate and complete before placing your order.

Customers are responsible for providing a valid and deliverable shipping address.

PETHOUSE SUPPLIES PTE LTD cannot accept responsibility for delays, failed deliveries, losses, or additional delivery charges resulting from incorrect, incomplete, or undeliverable addresses.

If you notice an error in your shipping details, please contact us immediately:

Email: orders@pethouse.com.sg

WhatsApp: +65 8034 5072

We will do our best to assist, but address changes cannot be guaranteed once an order has entered processing or dispatch.

7. Lost, Damaged or Delayed Shipments

If your order arrives damaged, appears to be lost, or has not arrived within a reasonable period beyond the estimated delivery timeframe, please contact us with your order number and relevant details.

We will investigate the issue with the relevant delivery or fulfillment partner and work towards an appropriate resolution where applicable.

8. Contact Us

For shipping-related enquiries, please contact:

PETHOUSE SUPPLIES PTE LTD

Email: orders@pethouse.com.sg

WhatsApp: +65 8034 5072

Website: https://pethouse.com.sg

Thank you for choosing PetHouse Supplies. We appreciate your support and look forward to delivering quality essentials for your beloved pets.

Please note: All processing and delivery timeframes stated above are estimates and are not guaranteed delivery dates.