物流政策
Shipping Policy
Thank you for shopping with Pethouse Supplies. This Shipping Policy explains how orders are processed and delivered.
Order Processing
Orders are normally prepared within 1-2 business days after payment is confirmed. Orders are not processed on weekends or public holidays. Processing can take longer during high-demand periods, launches, or promotional events. If a material delay affects your order, we will contact you using the email address provided at checkout.
Delivery Times
Estimated delivery times begin after your order has been processed. Cross-border delivery is generally estimated at 7-12 business days. This is an estimate, not a guaranteed arrival date. Customs clearance, carrier capacity, weather, public holidays, remote-area delivery, and other events outside our control can extend delivery times.
Fulfillment and Tracking
Orders may be prepared by an overseas warehouse, supplier, or fulfillment partner. When tracking is available, we will send it to the email address provided at checkout. Carrier tracking can take a few business days to update after the parcel has been accepted.
Shipping Address
Please check your address carefully before placing an order. Customers are responsible for providing a complete and deliverable shipping address. Pethouse Supplies cannot accept responsibility for delays, losses, reshipment charges, or other costs caused by an incorrect, incomplete, or undeliverable address. If you spot an error, email mail@pethouse.com.sg or contact 80345072 immediately. Address changes cannot be guaranteed once processing has begun.
Lost, Damaged, or Delayed Shipments
If your order is damaged, appears lost, or has not arrived after a reasonable period beyond the estimate, email mail@pethouse.com.sg with your order number and any helpful supporting details. We will investigate with the relevant fulfillment or delivery partner and work toward an appropriate outcome where applicable.
Contact
For shipping questions, contact lenotan40@gmail.com / whatsapp 80345072.